Help Centre

Frequently Asked Questions

Everything you need to know about our luxury extensions.

Can I colour my extensions?

Yes. Because IMAN Hair is 100% human hair, it can be coloured. However, we highly recommend having your extensions coloured by a professional stylist to ensure the integrity and quality of the hair is maintained.

How do I match my texture?

Choose the texture that matches how you wear your hair:

  • Silk Finish (Silk Straight) – blends with silk-pressed and relaxed hair.
  • Silk Press Blend (Textured Straight) – blends with pressed natural and relaxed textures, with a natural texture that isn't overly silky.
  • Soft Waves (Body Wave) – a soft, natural wave that can be worn wavy or straightened.

Explore our Texture Comparison Guide for more help.

Will they blend with my natural hair?

Yes – that's exactly what they're made for. Our Clip-Ins are crafted to blend seamlessly with pressed natural and relaxed hair, and our Wefts blend with thermal styled afro hair types.

Are the Signature Colours available in Wefts?

No. Our Signature Colour shades are available exclusively as Clip-In Extensions.

Which Signature Colour shades are available?

Honey Blonde, Champagne Platinum, Cinnamon Chestnut, Mocha Swirl and Espresso Deep Brown. See our Signature Colour Matching Guide to find your shade.

What is IMAN Hair made from?

100% real raw hair. No mixing, no synthetics – all raw for a seamless blend, with natural movement and realness like yours.

Should I choose Clip-Ins or Wefts?

Clip-Ins are ready to wear and can be applied at home or in salon – perfect if you want instant length and volume with no commitment. Wefts are a salon-only application, suitable for sew-ins, microlinks and wig construction. Read Clip-Ins vs Wefts to decide.

Can I install Clip-Ins myself?

Yes. Our Clip-Ins are ready to wear and suitable for both at-home and in-salon application. Our Installation Guide walks you through it.

How are Wefts installed?

Wefts are a salon-only application, suitable for sew-ins, microlinks and wig construction. We recommend booking with a professional stylist for your install.

How much hair do I need?

Clip-Ins: Natural Enhancement – 1 Set · Everyday Luxury – 2 Sets · Maximum Volume – 2–3 Sets.

Wefts: Natural Fullness – 2 Bundles · Everyday Luxury – 3 Bundles · Maximum Volume – 4 Bundles · Extra Long 24"+ – 4–5 Bundles.

See How Much Hair Do I Need?

Can I use heat?

Yes. IMAN Hair is real human hair and can be heat styled – our Soft Waves texture can even be worn wavy or straightened. Always apply a heat protectant before styling.

How long do they last?

IMAN Hair is made for longevity, to re-use again and again. How long your hair lasts depends on how often you wear it and how you care for it – follow our Hair Care & Maintenance guide to get the most from every set.

Will my extensions shed or tangle?

Our Iman Big Promise includes a no tangling, no shedding commitment – one that you can bank on. If our products are anything less than our promise, please let us know as soon as possible so we can put it right.

Do you offer free shipping?

Yes – Free UK Shipping is available for a limited time only.

What is your returns policy?

Please note that all sales are final and non-refundable. Should you have any queries regarding your order or your IMAN HAIR, please contact us at customercare@imanhair.co.uk or via our contact form.

What if my order arrives damaged?

Please inspect your order upon receipt and get in touch as soon as possible should you notice any damages or defects. Our priority is to ensure your IMAN HAIR experience is 100% seamless.

How quickly will you reply to my query?

We aim to respond to all queries within 24 hours (Monday to Friday).

Still have questions?

Our hair experts are here to help with colour matching, order enquiries and styling advice.

Contact Support